The following are answers
to questions we're most frequently asked.
Do you use Perc in your
cleaning?
No. Fabricare uses an environmentally friendlier
cleaning process that leaves your clothes without that "dry
cleaning" smell.
Where do you pick up and drop
off my clothes?
You choose the location you'd like our courteous
drivers to service. It's best if you choose a
weather-sheltered location.
What type of bag do I use to
put my clothes in for pick-up?
At no charge we'll provide sturdy Fabricare
laundry bags. If you do not have a Fabricare bag, just leave
your dry cleaning in a plastic bag in your usual drop-off
location. Please be sure to mark "Dry Cleaning for
Fabricare" on the bag in large letters. Your driver will
pick it up and leave a laundry bag for your next order.
How do I get my special
Fabricare laundry bag?
Your driver leaves one for you each time he picks
up your clothes.
Do I have to be there when
the drop-off or pick-up is made?
No. There is no need to be home to use the
service. Your driver will service your pre-designated
location.
How do I pay for
your service?
Your cleaning will be charged to your credit
card. You will receive a Fabricare monthly statement that
documents your charges.
How do I change my personal
information and/or preferences?
Call our Customer Care Center at
1-877-620-3300 or email
us at
info@fabricaredelivery.com.
How will I know my scheduled
drop-off and pick-up days?
Upon sign-up, you will receive via email a
confirmation of your start date. In addition, on our first
visit our driver will leave you a welcome kit which will
include, among other things, your scheduled drop-off and
pick-up days.
How do I tell Fabricare about
a special request/issue with my garments?
Simply leave a detailed note in your bag
identifying the specific garment (including color, fabric
type and label if possible) along with your specific
cleaning instructions.
What do I do if I have a
problem with my order after I get my clothes back?
Contact a Fabricare customer care representative
within 14 days by email at
info@fabricaredelivery.com, via the "Contact
Us" page or by phone at
1-877-620-3300. Please include your name and address
in your message.
 Whether you dry clean
weekly, monthly or just once in a while, you can enjoy the
convenience of Fabricare home delivery.
Choose the service that works best for you:
-
Regular Service:
If you dry clean twice a month or more often
Regular Service is perfect for you. Fabricare will stop
by on your regular service days, and you don't have to
schedule a pick-up. Because your Fabricare driver is in
your neighborhood twice a week anyway, you never have to
worry if you don't have anything to put out for
cleaning.
-
On-Call Service:
If you dry clean less than once a month On-Call
Service is perfect for you. Just contact us when you
have dry cleaning to be picked up.
- Scheduling an
On-Call pick-up is simple – Just give us a call
at 1-877-620-3300.
- You can request
On-Call service as late as 6 a.m. the day of the
delivery (Monday/Thursday
or Tuesday/Friday). For instance, if you would like
your order picked up on a Tuesday, contact us any
time before 6 a.m. on Monday. It’s that easy.
- Your cleaned order
will be returned on your next service day, three
days later. For instance, if we pick up your order
on Monday your garments will be returned cleaned and
pressed on Thursday.
Trying Fabricare delivery
service is simple. Speak with a Customer Care
Representative over the phone by calling us at
1-877-620-3300.
Our pricing is hassle-free, too. As
for billing, we will charge your credit card at the end of
each month. It's really that simple.
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